Upon purchase of a Virtual Good or service, the customer acknowledges and agrees that once the account credentials have been received, they are no longer eligible for a refund. In the event that the account credentials are invalid, the customer retains the right to retain unused credit, which the Service Provider is prohibited from terminating.
The customer acknowledges and agrees that in the event of a claim being submitted after the completion of an order or service, they are in violation of Trainy.io's terms of use and legally bound to either withdraw the claim or repay the original amount, in addition to a fee determined by Trainy.io, with a minimum of 100 Euro and a maximum of three times the original amount, if the order placed cost more than 100 Euro. Should the customer fail to comply with either option, they accept full liability in a court of law as determined by European Trade Laws.
The customer is entitled to request a refund for a Virtual Good within 48 hours of purchase, provided that the Service Provider has not supplied the account credentials. The customer may initiate a refund by submitting an inquiry through the contact form or contacting us via our contact page.
The customer acknowledges and agrees that in the event of a refund being requested, an administration fee of 25% of the total service amount will be applied. Additionally, the customer accepts responsibility for the payment provider fee incurred by the Service Provider. The Service Provider will process the refund within 14 days of the request being submitted.
In cases not specified above, the Service Provider reserves the right to grant a refund or partial refund at their discretion. In such cases, the customer acknowledges and agrees that an administration fee of 10% of the total service amount will be applied and that they will be responsible for the payment provider fee incurred by the Service Provider. The Service Provider will process the refund within 14 days of the request being submitted.
The customer acknowledges and agrees that in the event of a chargeback being claimed for a completed good, their account will be sent to a debt collection agency, and they will be responsible for any additional fees incurred, including those of the debt collection agency and any other unforeseen costs resulting from the chargeback.